EP 89: The Policy Episode Nobody Wants To Have

Ep 89 The Policy Episode Nobody Wants to Have === [00:00:00] Melissa Arlena: All right guys. Today we are gonna talk about something that protects your time, your sanity, and your income, Alison: Woo. Melissa Arlena: setting boundaries in your photography business. Alison: Oh, this is gonna be a fun one. As the title says, nobody likes to talk about this, but it’s really important. Melissa Arlena: Yeah. Well it’s funny ’cause I think we say nobody likes boundaries, but my husband is now teaching high school Alison: Mm-hmm. Melissa Arlena: and he is learning much very quickly. He’s like, no, kids actually like boundaries. So Alison: Mm-hmm. Melissa Arlena: I think, I think photographers and adults are the same way. We do Alison: Yeah. Melissa Arlena: boundaries. Alison: Yeah. Melissa Arlena: what our boxes, what we can play in and not to go out of that. And Alison: That’s right. Melissa Arlena: need to teach our clients what our boundaries are and actually, um. Uh, our podcast, uh, uh, guest a couple weeks ago, she Alison: Mm-hmm. Melissa Arlena: really about setting boundaries and stuff with clients. Alison: Yeah. Yeah, it’s huge. Communication is the big key here. So spoiler. Melissa Arlena: Yeah. Yeah. And the thing is, when you don’t have boundaries, you’re gonna get run. I mean, think about it, just [00:01:00] like your kids, if you don’t set boundaries with your kids, they’re gonna run right over you. If you don’t Alison: Yep. Melissa Arlena: they’re gonna run right over Alison: They’re gonna expect, yeah. I mean, you’re gonna feel guilty about enforcing it. That’s why people don’t like talking about it. You’re gonna be expected to reply during your family time, whether that’s in the evening or the weekend. Your, your time is gonna be taken advantage of without any compensation. Um, because unfortunately those kinds of people exist. And that’s why you and I can talk so freely about this. And so with so much experience is ’cause we have 30 plus six years together. Of doing this and having these crappy experiences. Um, because as much as we don’t want to have bad experiences with clients, you’ll learn a lot with them. And so everything we’re gonna talk about today, Melissa Arlena: bad experience with a client resulted in a new line in my contract. Like anytime something Alison: rightfully so. Melissa Arlena: contracts rewritten. Alison: Yeah. Melissa Arlena: in. Alison: So you know, for everybody listening, just take our experience, apply it to your [00:02:00] own so you don’t have to deal with these things, right? We don’t want you to have to go through all this on your own and learn the hard way, so. All right. So that’s why these things matter. We want to remove the guilt, we wanna set expectations, and we wanna have a positive experience for everybody, right? Um, okay. So first one, weather, let you know for everybody who shoots outside on location, whether you’re at the beach or in the woods, weather is going to be a factor, right? Um, so when I was back in Japan, in Okinawa, we would have rainy season. Um, in May, we would have it in the. Fall when, of course, when everybody wanted their photos. Um, and so one of the things I figured out by experience was one blocking off Sunday. So I was shooting, back then I was shooting only sunset, um, Friday and Saturday nights because my kids were tiny. I had to have childcare and Colin was usually home that time. Um, and so that’s when I shot. But then I also needed time with my family when he was actually around. And so I would block off Sunday one for personal, but then it also ended up by happy happenstance that if Friday was well wash out, I could [00:03:00] reschedule to Sunday and I would still have one night for me and my family, but then still execute a whole, you know, the sessions we had planned to. And then I got pretty busy in a fall and realized I needed to apply that same strategy to the month. So I was keeping one Sunday a week every week available, but then when I came to a monthly calendar, I would have to keep a whole weekend blocked off for the same reasons, because some weekends were a total washout. Um, and then for my own personal sanity and ’cause I was homeschooling my kids, they were all like seven, eight years old and younger. Um, I needed a month to just. Not add more to my plate and either work on current clients, work on a project in my business, or just not do anything. Um, and so especially in the, especially in the busy season, I didn’t have to do this so much outside of, um, October, September, November timeframe. Melissa Arlena: Mm-hmm. Alison: in those months, um, and with the way I did it was if Colin was travel. That was my weekend off. ’cause I didn’t have childcare. Right. Like that wasn’t happening. Melissa Arlena: makes it easy. Alison: [00:04:00] Yeah. Uh, now if I had to dip into that time while he was gone, I would just get a childcare. It was, of course, it was always childcare dependent. Like, let me get a sitter. And of course that’s the slippery fish of what comes first, the session or the childcare. I don’t know, like you gotta figure out for yourself like Melissa Arlena: true. I just thought about Alison: it’s a chicken or the egg. Melissa Arlena: I can’t say yes to that session yet. ’cause I gotta check with the babysitter. Hold on. Like, Alison: Yeah. Melissa Arlena: That brings back some memories Alison: And you’re right, a little traumatic, like, ooh, ooh, gut check. Um, so, but keeping that weekend open gave me space to be good at what I was doing and not be reactive or overwhelmed. But then it also gave me time, and especially in the busy season when you’re shooting somebody mid-October, and if you’re, if you’re mid-October and you’re booked solid every weekend until Thanksgiving, and you can’t get that client until after Thanksgiving, early December. Well, whose fault is that? Technically you could say nobody because it’s not rain, it’s rain and rain’s, nobody’s fault. But if you’re the professional that’s failing [00:05:00] to keep a, an adequate calendar to serve your clients well, I would argue it’s your fault to be honest, like harsh reality. So that was, Melissa Arlena: to raise your prices. Alison: yeah, also there as well. Um, I would also say that. So by keeping a, a weekend in October and November available, a client that is washed out and rained out in October has time before December to be rescheduled. And maybe that does need to be a weekday, but you gotta take into your account your, your, your demographics as well. Um, when I was in Okinawa, everybody’s a service member, right? Everybody was, was in the military. Um. Some contractors, but they all worked really long hours during the week, and so doing a midweek session was really impossible because we, we were work, we were shooting 45 minutes to an hour away with traffic. It just, it was impossible. And we had some similar issues in Northern Virginia where Friday because of traffic, there were no Friday sessions. Nope. Couldn’t do it. It ain’t happening. It doesn’t, it didn’t matter. Melissa Arlena: sessions like [00:06:00] early in the day. Like I would never do a Friday session for a Northern Virginia client in the morning. ’cause I’m like, Nope, I’m gonna hit traffic starting at like 11 o’clock in the morning. No way. Not Alison: Exactly. So you just gotta take into account your area, what traffic, what, what kind of the, the rhythm of life is like, um, specific to, to where you’re shooting. Um, but keep these boundaries in mind. Right? So, and this is all, all because of weather. Melissa Arlena: Yeah, and I would say too, for starters, I think you can swap weather with sickness. Alison: Mm. Yeah. Melissa Arlena: think that that’s a, you know, same thing if your kid gets sick, if you don’t have backup dates scheduled. I know for me, anytime I book a session, I automatically add like a backup date on the calendar. So I Alison: Yeah. Melissa Arlena: try to shoot a session on like a Tuesday. Like I always am giving clients the Tuesday of that week, so you know, they had the baby. I’m like, all right, let’s shoot for Tuesday, and if Tuesday doesn’t work, then it’s gonna be Wednesday or Thursday as the backup day. Alison: Yeah. Melissa Arlena: because I personally only like to do like one, maybe two clients a week kind of thing. So the other answer too is I could do, okay, hey, I can do you on Tuesday. I could do [00:07:00] the other person on Wednesday, and then I leave Thursday as a backup day banking on the fact that probably both of them are not gonna need to be Alison: Yes, exactly. Melissa Arlena: Um, but I always keep a backup day for sessions and I just, I let clients know too upfront. I’ll say, Hey, okay, Alison: Here, Melissa Arlena: your primary session date and this is the backup date in case something happens. Like if it’s an outdoor session in case it’s gonna rain, Alison: gets sick. Yeah. Melissa Arlena: If it’s something with the baby, you know, like, Hey, we’ve got this backup. And then, you know, like I was just thinking about it with kids getting sick. I mean, there were times I had to contact a client and say like, Hey. My kid is sick and I don’t wanna expose your kid to whatever germs I have been absorbing. Alison: Yep. Melissa Arlena: then I might not put them on that week’s Thursday, but maybe they’re going to the next week. And there Alison: Yeah. Melissa Arlena: too, like I tried not to do, I definitely didn’t do Friday for Northern Virginia, but I might do on Monday or something like that. ’cause usually traffic was okay. So, but I always tried to have at least one barrier in place before it was like, okay, well now we’re gonna fine. I’ll do a Monday. You know? Alison: Yeah, yeah, yeah. And the key there was communication, right? So from the get go, and [00:08:00] I’m doing this too right now, like I, I’m scheduling things for July here, July 21, is it 25th is your backup. Um, but we don’t really need those in Hawaii in the summertime. All right? Model releases. Melissa Arlena: Yeah, so I am seeing a lot, a lot of pushback on people not wanting to sign a model release. Like they Alison: Mm. Melissa Arlena: emails all the time where people like fire back with a contract. They’re like, Hey, Melissa, we don’t show our kids’ faces on Alison: Mm-hmm. Melissa Arlena: We don’t want our kids published online. And I’m like, okay, great. I auto, I already have another contract, same contract. Without the model release, but I just, I have the specifications in there of like, you know, they did not sign a model release, so blah, blah, Alison: Yeah. Melissa Arlena: so then I’m like, yep, no problem. Let me forward that over to you. Here you go. Now. So with parents on that, I think as photographers we need to start figuring out what’s your policy on that. Like I’m Alison: Mm-hmm. Melissa Arlena: and especially being in like the DC area, you’d get a lot of, um, politicians or people who worked in government and they didn’t want their kids shown. So I got used to it really quick. And I also figured out too, like if I say no to that session, [00:09:00] because I wanna be able to show the images, I’m not gonna be working. Alison: Right. You’re not gonna get paid. Mm-hmm. Melissa Arlena: so you gotta figure out, okay, do you wanna charge a fee for it? I know a lot of people who will charge some kind of fee for not signing the model release because they’re losing on losing out on the marketing images. I Alison: Yeah. Melissa Arlena: never did that. Um, ’cause I just didn’t feel like it was right to charge a fee for somebody wanting privacy for their kid. It just felt awkward to Alison: Mm-hmm. Melissa Arlena: and I still had enough sessions that I had plenty of images to show. Um, and so I wasn’t Alison: that’s the tough part is if you’re not to that point where you have enough in your new location or your new genre, that’s where you just gonna have to have some come to Jesus and see. And, and sometimes I’ve had some pushback and been able to be like, well, can I just show your par your, your nursery? Can I show non? Melissa Arlena: Yes. Alison: So. Melissa Arlena: And that’s, I think you can, and negotiating, like Alison: Yeah. Melissa Arlena: definitely a thing. I do remember I had a client, we were, as I was standing in their living room having just finished their newborn session and mom’s asking me when I’m gonna post an Instagram sneak peek. Dad comes flying in from the [00:10:00] other room and is like, whoa, whoa, whoa, whoa, whoa. And I was like, oh. Uh, and I very quietly like said, I’m gonna let you two talk about Alison: Yeah. Melissa Arlena: Just let me know later. And when they emailed me later, she said, we don’t wanna show the baby online. And I said, that’s totally fine. I was like, can I negotiate to show your nursery? Because their Alison: Yeah. Melissa Arlena: was spectacular and I was able, and they were like, yeah, that’s totally fine. So I was able to use pictures of the nursery, but you might be able to negotiate for like no face photos of the Alison: Mm-hmm. Melissa Arlena: like Alison: Like Melissa Arlena: not Alison: feet. Melissa Arlena: You know, I Alison: Yeah. Yeah. Melissa Arlena: a photographer on Instagram who announced that she’s no longer showing kids faces on her, on Alison: As her, Melissa Arlena: or on her Instagram feed. Alison: her personal, Melissa Arlena: yeah, that’s her decision that she will Alison: her business decision. Not personal. Yeah. Melissa Arlena: So she did say that, you know, it was gonna challenge her to capture, capture images that she could share that wouldn’t show their face. Alison: Mm-hmm. Melissa Arlena: give her a little bit of a challenge, which I thought was interesting. Um, because yeah, it could be hard to market without fresh images. We have a client in, um, in our monthly citation service that we were like, Hey, we wanna get some new images from you to update. And she was like, [00:11:00] honestly. No one in 2020, or I think she said one person in 2025 and no one in 2026 has signed a model release no one Alison: Whoa. Melissa Arlena: I don’t have anything new really to give you. And I was like, oh, well that sucks. So that’s the thing. I do feel it’s becoming more prevalent and in that case, if all of your clients are saying no, then I can understand having like, okay, hey. We do charge a fee Alison: Yeah. Melissa Arlena: because it affects our marketing. Alison: Yeah. Melissa Arlena: I feel like, I don’t know, it’s still, Alison: I, Melissa Arlena: can’t say that to someone with a straight face, but that’s just me. Um, and then the other part too, you gotta think about policy-wise is like, how are you gonna organize your files so that you don’t Alison: mm-hmm. Melissa Arlena: grab one or your VA doesn’t, and then shares it two years later, and then suddenly people are like, whoa, whoa, whoa. Alison: Yeah, this, we talked about this. Go ahead. Melissa Arlena: Oh, I was just gonna say, I think, you know, coming up ahead of time with like, am I gonna charge a fee? Do I have a separate contract set up so I’m not panicking at the last minute? And what are my policies about? Like, you know, with sharing the, you know, [00:12:00] with Alison: Yeah. Melissa Arlena: images saved properly. Alison: Yeah, we talked about that on the new year files and organization that I put no release at the beginning of every file in Lightroom in on their pick time gallery everywhere. So that I don’t forget so that my VA doesn’t forget or in, you know, not just for now. ’cause it’s easy to remember in the moment, but it’s a year, two years from now, that’s, Melissa Arlena: you’re like, wait, was I supposed Alison: like oopsie and then I think it’s also reassuring. Okay. Melissa Arlena: I was gonna say, I’ve had clients contact me who did sign the model release, and then suddenly years later are like, Hey, it was kind of funny. I had a client who I photographed in Florida, one of her friends here in Virginia saw her session on my website because they went to college right here in Alison: Oh, Melissa Arlena: together. she was like, Hey, um, I know we signed the model release, but we’ve kind of changed our mind on that. And I was like, well, darn it. But I was like, all right, well, I got a couple years out of the images, so Alison: Yeah, yeah. Melissa Arlena: You know, like, Alison: Yeah. Melissa Arlena: with you. That’s your kid. Alison: Yeah, that, um, I think it’s also putting that the way you’ve, you named the files in, in the [00:13:00] gallery, it helps them, I think it’s converting for your client to know that, you know, and you’ve, you’ve marked them as like the, these are not gonna be shared. Um, okay. So the secret weapon to all of this, whether it’s tardy well, um, did we do, sorry. Hmm. I got ahead of myself. Sorry, Caroline. Melissa Arlena: we put. Alison: Okay, so the next round, so we’ve talked about the weather and sickness reschedule, we’ve talked about model release policies. What about when a client is late and y’all, this can happen so many different ways. We can be late for golden hour and you’re losing light and running straight into the darkness. You can be late at sunrise and miss the pretty sunrise, and sure you’re not losing out on light, but that light is hard. It is in your. You got too much light. It’s harsh. You’re creating shadows. You can’t find shade on the beach. Ask me how I know. Um, or many sessions when you’re one person’s 10 minutes late, their sessions started come and gone, and you got somebody else waiting in the wings. Are you gonna make them Like what’s gonna happen there? And then, [00:14:00] and that’s all for on location, right? What about if you have a studio and you could wait indefinitely? Like you’ve got all, you’ve booked double time, right? But are you gonna sit there and wait for an hour and not be compensated? Like think about this. So Melissa Arlena: even with a studio or stuff like that, you still run into what if you have another Alison: appointment, yeah. Melissa Arlena: another session. Alison: Exactly. You know, even if they are three hours apart, like, who cares? Um, so you really need to think about these worst case scenarios. And, um, honestly, the inspiration for this was our, a friend of ours had a client in studio who was 90 minutes late. Um, hair and makeup was on time. She was ready to go, which I’ve never been a hair and makeup kind of photographer, Melissa Arlena: Mm-hmm. Alison: To me, I’m like, if you’re gonna be 90 minutes late to a, a family session on the beach, like, sorry honey. Like time’s come and gone, you have to reschedule. And then I’m out a whole date and you know that, that, I don’t know. I can’t remember that’s happened. It hasn’t happened. I think we’ve always been able to execute, but they did get less time and fewer images out of it. But I was compensated. Melissa Arlena: hair and [00:15:00] makeup went to the client’s house. Alison: Yeah. Melissa Arlena: left. Said client’s good to go. So Alison: Yeah. Melissa Arlena: everything was good, and then they were still like Alison: And they were still an hour and a half late. There was no warning. The client wasn’t, um, helpful or apologetic or ex tried to explain in any way, and I got upset for our friend. I was so perturbed and put off and how dare she, because she sat there for 90 whole minutes, a whole session. And didn’t get compensated for her time. It ran into another appointment. It really was a cluster for her in a lot of different ways, and I was, I was upset for her. Um, so these things really do happen. So one, think about these things. What are you gonna do? Put yourself in this situation and write a policy. Then even if you put that policy in the contract and people sign it. It is up to you as the business owner to communicate it. You’ve gotta not only have it in the contract, it needs to be a reminder email and it needs to be texted. So one of the things that I do, um, [00:16:00] when my clients, um, are coming out there. Their start time is their start time. I mean, be on the beach, ready to shoot, start time. That is not the time for them to be parking. That’s not the time for them to be jumping out of the car. They need to be out. So I have an email that goes one week out from every session that, that reminds them. Here’s your pen, here’s your location. Check the drive time now from wherever you’re, you’re staying your resort or wherever you are. And add 10 to 15 minutes to find parking and walk and find me. This time is your time to be on the beach and, and waiting for me. Like, I’ll, I’ll be there, but this is your time to be, to be shooting. Right? So I’m communicating that in the email before I, then I text my clients two days before and I say the same things. Reminder, here’s our start time, here’s your pen. Don’t forget to come early. Um, and then there’s a couple, there’s a couple sessions where, uh, locations that I give some extra, um, guidance into parking. ’cause there’s not a proper parking lot. There are things like that. Like I give some extra guidance there. Like you need to be a little bit earlier here because of the neighborhood situation. [00:17:00] Or something like that. Um, so I am emailing one week out. I’m texting two days before and then the night before I say Hey, or the morning of the session, this is butt crack of dawn early. I’m texting and saying Happy photo day. And I do that not because I just wanna say happy photo day. Melissa Arlena: Because you Alison: that, Melissa Arlena: them. Alison: I do that because I want them to know. Then I know it’s photo day and their butt better be up. It’s ready to go. Like, I’m gonna be there. You’re gonna be there. Right? Like there’s no second guessing. And y’all, this comes out of my own experience as a mom of littles going. Today’s photo day. Right, right, right. I didn’t, did I double check? Did I, I don’t know. My last week, last time I talked to the photographer was a week ago. And so I, out of my own experience was like, I’m just gonna touch base. I just want you to know that I know. And for you to reassure you that today’s the day it, it’s, you don’t second guess yourself. And so I say Happy photo day. And then because of that, you know. And then I’d say, Hey, I, I’ll be down on the beach. Can’t wait to see you. I’m the girl in the bright pink shirt. Or I’ve got the Ikea bag. And usually if somebody’s running late, they start going, [00:18:00] oh my goodness, we’re just leaving. Hey, we’re ETA is seven minutes out. And, and we have a conversation and I, I am not stressing them out. My goal is not to like make them flustered and sweating before the session. And so I’m going, Hey, no worries. We got plenty of time. Hey, no worries. There’s a lot of clouds on this the horizon. We have a little extra time. Or if it’s not okay. I say that, I say, Hey, okay, 15 minutes out or 15 minutes late. No worries. We can still do the session, but here’s the problem here. Here’s what I need you to know. We are gonna have 15 minutes less of sun. We’re gonna start sweating. You’re gonna be in the full shade. We, we will not get the full. 30 minutes. Hour, what have you, um, out and, and usually they’re like, okay, we understand. We get it because I don’t want my, I don’t want my clients and my parents to be sweaty and like, oh my God. And because that’s gonna roll over into the actual photos themselves. And I just, Melissa Arlena: Right. Alison: it’s fine. I’m gonna reassure them. But you also need to know, and I’ve actually only had to do that a couple times and I’ve never had to reschedule them. So [00:19:00] you gotta communicate, you gotta communicate that. Melissa Arlena: with our done for you clients that we have a, an email that goes out, you know, like when they sign on, they get all the stuff like, Hey, here’s the timeline. Here’s what you need to do. Um, and then we actually check in like a week beforehand and we’re like, all right, these are the things, and it’s little check boxes. Alison: Yeah. Melissa Arlena: Have I done this? Have I done this? And then it says, if you are not ready. this stuff is not to us by the day of your, by the time we need to start your project, there is a rescheduling fee that’s going to be applied and you are gonna get bumped to the next available slot. Like, and I don’t know when that next available slot could be. Maybe it’s Alison: Yeah. Melissa Arlena: from now or whatever. But you know, it’s that whole boundary of like, you ba you paid for Alison: Yeah, Melissa Arlena: get it Alison: you, yeah. Put your money where the mouth is. That’s right. And so going back to, you know, the studio, our friend that was, um, 90 minutes late, or if you’re on location, they’re so late, you can’t shoot the session. You, you just call the, call it quits and you need to reschedule. You need to be compensated for that. You need to be like, so at what point, how long are you willing to wait and [00:20:00] sit there, having driven there and gonna have to drive home and having lost an entire day of session in that one golden hour or sunrise? How much do you need to be compensated? And, and I think you’re absolutely right to, to double your book year, your studio fee. I mean, take that session fee and double it, you know? Um, sorry. The session fee has is forfeited. Melissa Arlena: I’ve done that before where I would have clients who wanted to reschedule and I’m like, all right, you get like one free reschedule Alison: Mm-hmm. Melissa Arlena: of like somebody’s ill. After Alison: Yeah. Melissa Arlena: you are going to pay a new session fee Alison: Yeah. Melissa Arlena: at this point you’re taking up spots on my calendar Alison: forgot about that. Melissa Arlena: the beginning. Alison: Yeah, I forgot about that. I did that too. Yeah. You get one re one reschedule and I did a time limit within four to six weeks of the original session date Melissa Arlena: yeah, yeah, Alison: outside, outside of like unforeseen circumstances. Right. Um, which also means you have to have those. Dates available, guys. So set your boundaries. So I got ahead of myself with, with the communication, but the communication is the most important part. It saying it once and having, well, you signed a contract, isn’t enough. You’re the [00:21:00] business owner. You’re the grownup. You’ve gotta set the tone and you, you’ve it, it put your big girl panties on and do it. That’s all I gotta said. Melissa Arlena: So, yeah, they, I was gonna say communication, get it in your contract. Um, yeah. And so I think that, I think that kind of covers everything. Alison: Yeah. And this isn’t to be, um, this isn’t, you know, we don’t wanna expect these things to happen. We don’t wanna expect the worst. Right. But you do need to be prepared. ’cause these things are gonna happen. Like we said a couple times, they have happened to each of us. Um, Melissa and I have experienced most, most of these things, um, which is how we know about them. So they will happen. You just wanna be prepared and hope for the best. Um, when it comes to your contract, you guys, if you don’t have a contract or haven’t need to update yours, I probably need to review mine. Um, I am part of Braden Drake’s contract Club. It is fantastic. It is so good. He. It’s, he doesn’t just throw A-A-P-D-F at you. He like walks you through all the different parts of what a contract can and should [00:22:00] have. Um, and then has all these sample, um, versions for like, what a photographer, a second shooter, a da, da da. And it’s not just for photographers, it’s for all kinds of industries. And so there’s tons of stuff in there. Um, so highly recommend. I’m gonna have a link in there for, for Braden Drake’s contract Club because I feel like I have understood his stuff. The, I’ve learned the most with him. I have the most robust contract I’ve ever had. Um, and I understand why I have it, you know, um, which I think that’s really important. You just don’t wanna throw, be throw in a bunch of documents at people and being like, yeah, just sign it, whatever. Melissa Arlena: you can’t back it up like, and you’re like, I don’t know what that section means. Alison: Yeah. Melissa Arlena: Yeah. Alison: his club’s versatile too, and it’s very cost effective for what it is. So take a look out there. Um. So, yeah. Um, hopefully this wasn’t as bad as it sounded like it would be. Hopefully you get a little bit out of this. Um, if you have any of your own stories, terrible lack of boundary stories or clients being a little, trying to take advantage of you, uh, I would love to hear about it. Reach out to me on the gram. [00:23:00] Let us know. DMS, uh, like we said. Melissa Arlena: say too, you guys don’t have to implement all of these right Alison: Mm-hmm. Melissa Arlena: even if you pick just one, like one that you’re like, you know what? Uh, that one sounds good. I’m gonna pick one and implement it Alison: Yeah, Melissa Arlena: Small baby steps. Alison: small baby steps. Melissa Arlena: get to all of these things in a short period of time. It’s Alison: No, we didn’t. Melissa Arlena: where we’ve learned these, Alison: That’s right. Melissa Arlena: if you have a bad experience with someone and they now go into, then that goes into your contract. That is very normal. Alison: So normal. Absolutely. So just live and learn. Right. So until next time guys, we hope you have really good boundaries and no crappy clients. It.